SharePoint and Mobile Tools
Speakers: David Dahl, Kay Kazinski, James Kelly, Donny Frank-Rice
SharePoint is a Microsoft Technology.
Why mobile reference?
- Improves customer service
- Provide faster service at time and point of need
- Incorporate pro-active approach to Reference
Details of Mobile Reference Model
- Based on Orange County Library Model
- Funding: State library and FCPL contribution
- Team: 9 Volunteers and various staff from branches and departments across system
Equipment
- Site survey
- Installation of signal coverage
Vocera Communications Badges (phone system)
- Weighs less than 2 ounces
- Wireless, hands-free
- Locate staff by name, location or title
- Voice activated
Samsung Q1 Mobile Computers (mobile reference computer)
- Networked to desk printers
- 7 inch displays
- Weighs less than 2 pounds
460 hours of Mobile Reference service
7,584 patrons reached during test pilot
Pros
- Staff had more floor time, which prevents security issues
- Staff can multi-task
- Desk time lessened
- Staff became more tech-saavy
Questions to consider
- Will your staff be interested?
- Can you secure funding?
- Is Mobile Reference just an additional service? A permanent fixture?
SharePoint
Reference Portal- Collaborating for Librarians
Centralized location for sharing information
Why SharePoint?
- Customizable
- High level IT experience not necessary, for end-users or designers
- Can offer training for SharePoint
- Free- if you own Windows Server 2003
- SQL server database is required
4 Features of Reference Portal
- Messaging system
- Issue Tracker (computer problems, facilities problem)
- Wiki Page
- Desk Tracker
You can create a new website in SharePoint particularly for Reference Librarian
You can track meetings, minutes, etc.
Tips and Suggestions
Get a beta site even keep it after production
- Access now
- Who needs access
- Be prepared for
- Make sure sites match
- Deploy early
- Make sure you have ample training
These are so neat. They look like little TV screens.
Here is the Samsung Q1 up close. It's cool.
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| From Computers in Libraries 2009 Conference |
This was the last session..Blog Ya tomorrow!
